Scaleo provides 2 types of domains you can customize.
Domain for the Interface
After a Scaleo sign-up, you receive a default address for your team, your affiliates, and advertisers to access the platform. For example: company.scaleo.app, we also call it Workspace.
It is possible to add your own custom domain to access the platform, for example: partners.company.com.
Good choices for a custom domain for the interface:
Custom Domain for the Interface option is available for all paid plans.
Domain for Tracking
This domain is used for Offers' Tracking Links, Advertisers' Postbacks, and API requests. The default tracking domain has the following format: company.scaletrk.com
Good choices for a custom domain for tracking:
Custom Domain for Tracking option is available for all paid plans.
Those two domains should differ from each other because they have totally different purposes.
Customize the Domains
Important: We strongly recommend using Cloudflare for your custom interface domain and custom tracking domain(s). If your domain hasn't been registered in Cloudflare, please make sure to sign up on the Cloudflare website and add the domain there (use the 'Add Site' button).
Cloudflare is free of charge, it provides flexibility and security features, such as basic DoS/DDoS protection and SSL/TLS encryption. Additionally, it simplifies the setup so that you don't need to contact our Support team and waste precious time.
- Login to your Domain control panel. Normally, it is Cloudflare, or a website you've registered the domain on. Go to the DNS records management for your domain.
Add the CNAME records for your domain.
Note: Many domain registrars don't allow adding a CNAME record for the second-level domain (company.com). We recommend using a subdomain instead (partners.company.com).
Using Cloudflare you can easily enable SSL for your domain. Please set:
• DNS Record: Proxied
• SSL/TLS encryption mode: Full
• Edge Certificates > Always Use HTTPS: On (for HTTP to HTTPS redirection)
Next, add these custom domains to your platform.
Custom Domain for the Interface:
partners.company.com CNAME company.scaleo.app
Custom Domain for Tracking:
track.company.com CNAME company.scaletrk.com
Note: Instead of company.scaleo.app and company.scaletrk.com there should be Scaleo default domains assigned to your platform.
Note: In case you've opted for another domain registrar rather than Cloudflare, please contact Scaleo Support for additional CNAME records.
How to add a custom domain to the platform?
To set up a Custom Domain for the Interface, follow these steps. Go to Settings > Domains. Then, enable the Use a Custom Interface Domain option and enter your custom domain. Don't forget to save your changes by clicking the Save button.
Similarly, you can add a Custom Domain for Tracking. Just enable the Use a Custom Tracking Domain option, enter your domain, and save it.
If you want to add two or more Custom Tracking Domains, use the Multiple Tracking Domains option.
Please note that Multiple Tracking Domains are available for the Enterprise plan and above. There is a limit on the number of custom domains: For the Enterprise plan, you can add up to 5 custom tracking domains, whereas the Custom plan allows for up to 10 domains.
If you require more domains beyond these limits, you have the option to add them for an additional fee.
When you enable the Multiple Tracking Domains option, a new tab Tracking Domains will appear for more convenient management of custom domains.
In this tab, you can view the list of added domains, add new ones, set a custom domain as default, or delete unnecessary ones.
SSL and HTTPS
It is highly recommended that your domains use an SSL certificate and an HTTPS connection for data encryption.
To reiterate, if you use Cloudflare, you can easily enable SSL for your domain the following way:
- DNS Record: Proxied
- SSL/TLS encryption mode: Full
- Edge Certificates > Always Use HTTPS: On (for HTTP to HTTPS redirection)
If you don't have the ability to set up the SSL on your end, please get in touch with our Support team.
CNAME Configurations for non-Cloudflare Domain Registrars
Since it differs from registrar to registrar we added some links where you can find the instructions for changing CNAMEs for the most used registrars other than Cloudflare.
By following this guide, you can easily configure the custom interface and tracking domains, ensuring personalized interaction between your customers and your platform. If you have any questions or need assistance, feel free to reach out to our Support team.