Custom Email

Scaleo has 2 types of Email communication:

• System Notifications. For example: Welcome Email, Offer Request status, etc.
• Marketing Emails. Emails sent when new Announcements are added, Mailroom Emails.

Users can Unsubscribe from either System or Marketing emails, by clicking the Unsubscribe link at the corresponding email. For example, if the user clicks Unsubscribe within the Announcement email, he will be unsubscribed from Marketing emails only but still will receive System emails. 

Custom Email From

The clients on any Plan can change the Email From address used for both System and Marketing emails. By default this email is [email protected]

1

Choose an Email address you would like to use for the Email From. You should be able to receive emails to it. We recommend using shared emails like: [email protected], [email protected], etc.

2

Contact us via Email, Livechat, or a different support channel, and provide the Email address you want to set up.

3

You will receive two Verification emails from Amazon Web Services (our SMTP provider). Please click on the Verification Link in each of them to validate the Email address and let us know once done.

Improving Deliverability and Inboxing

• Email content.

Make sure your emails do not look like spam and always use a recipient name at the beginning of every email. Emails Templates can be found here: Settings > Email Templates.

• SPF Record.

If you use Scaleo default SMTP, please add the following DNS record for your Domain Management Panel:

HOST: @ or domain or blank (depending on your DNS provider)
TYPE: TXT
VALUE: "v=spf1 include:amazonses.com ~all"	

• DMARC Record.

Starting Feb 1st, 2024, Gmail and Yahoo begin enforcing a requirement for Domain-based Message Authentication, Reporting, and Conformance (“DMARC“).

It's highly recommended to add the following record to the DNS settings of your domain to avoid deliverability issues:

HOST: _dmarc
TYPE: TXT
VALUE: "v=DMARC1;p=none;"	

To also receive DMARC reports, instead set:

HOST: _dmarc
TYPE: TXT
VALUE: "v=DMARC1;p=none;rua=mailto:[email protected];ruf=mailto:[email protected];rf=afrf"	

Where [email protected] should be substituted with a separate dedicated Email address.